Privacy policy

Last updated: July 22, 2025

Nurivio operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nurivio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • To provide, personalize, and improve the Services.

  • For marketing and advertising purposes, including SMS communications.

  • For fraud detection and prevention, and to ensure the security of our Services.

  • To communicate with you regarding your orders, account, and customer service inquiries.

  • To comply with applicable legal requirements, respond to lawful requests, and enforce our rights.

SMS & Phone Number Collection

When you provide your phone number at checkout, through a popup form, or elsewhere on our website, you agree to receive SMS marketing messages from Nurivio. These may include order updates, abandoned cart reminders, promotional offers, or other relevant notifications. Consent is not a condition of any purchase. Message frequency may vary. Standard message and data rates may apply.

You can unsubscribe from SMS communications at any time by replying STOP, UNSUBSCRIBE, or QUIT to any message. We will immediately honor your request.

Abandoned Cart Notifications

Nurivio's website uses cookies and tracking technology to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This data helps us determine when to send reminder messages via SMS.

Third-Party Data Sharing

We may share your personal information with trusted third-party service providers who help us operate our website, fulfill orders, send communications, or perform analytics. However, text messaging originator opt-in data and consent will not be shared with any third parties or used for unrelated marketing.

Location-Based Services

We may collect limited location information (e.g., time zone, country, city) to help personalize your experience — such as timing communications or regional offers. This information is collected via your browser or IP address and is never sold.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To our affiliates and service providers who help us operate the Services.

  • To comply with legal obligations or defend our rights.

  • In connection with a business transfer (e.g., merger, acquisition).

  • As directed or consented to by you.

Relationship with Shopify

Nurivio is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites.

Children's Data

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Security and Retention of Your Information

We implement appropriate security measures to protect your personal information and retain it only for as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.

Your Rights and Choices

You may have rights under data privacy laws, including to access, correct, or delete your personal data, or to withdraw your consent. Please contact us using the information below to exercise your rights.

Complaints

If you have complaints regarding our data handling, you may contact us using the details below or file a complaint with your local data protection authority.

International Transfers

If you are located outside the UAE, please note that your information will be transferred to and processed in the UAE and other countries where our service providers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your data, please contact us at:
📧 support@nuriviowellness.zendesk.com
📍 The Meydan Hotel, Business Center 1, M Floor, Dubai, DU, AE

For the purpose of applicable data protection laws, we are the data controller of your personal information.