Refund policy

Your Satisfaction Guaranteed

At Nurivio, we stand behind the superior quality of our IcePod™ and aim to provide you with an unparalleled customer experience. We understand that every individual's needs are unique, and for this reason, we offer a customer-friendly return and refund policy.

Our Confidence in IcePod™: One Year Guarantee

We're so confident in the durability and performance of our IcePod™ that it comes with a one-year guarantee. This is our commitment to you that we believe in the products we offer.

No-Hassle Returns

If you're not entirely delighted with your purchase, we're here to help. Just get in touch with us at support@nurivio.com within 30 days of receiving your product, and we'll guide you through our straightforward return process.

If your return is due to a change of heart, we only ask that the product is in the same condition you received it - clean and without any damage.

Lost or Stolen Packages

At Nurivio, we prioritize your peace of mind. If you have any concerns about your delivery, we'll provide all necessary details, such as the delivery address, date, tracking information, and shipping carrier, for your convenience and investigation. Please note, Nurivio is not responsible for packages that are lost or stolen after confirmed delivery to the provided address.

Shipping

If you decide to return your product, you will need to mail it to our warehouse. While you will be responsible for the return shipping costs, we believe in transparency and there will be no hidden charges.

Your satisfaction is our utmost priority. We assure you that our dedicated customer service team will make your return process as effortless as possible.